Are you reading: Customers Rock! 2

For small to medium businesses, often times your company will live or die by how you treat your customers. (This is actually true of most if not all companies, but I’m just concentrating on the smaller ones for now.)

With great customer service comes great responsibility.

While I was managing the customer service department, I found a lot of great ideas and helpful hints from the author of the Customers Rock! blog, Becky Carroll.

There are undercurrents of a fundamental attitude change in some companies.  Customers are being seen as valuable company assets, not as resource drains.  This is an attitude I call “customers rock!”.  Everyday, both as a businesswoman and as a consumer, I have thoughts and ideas as I walk through the customer experiences of services and products.  I want to share those thoughts and ideas so more companies can learn how to take on this “customers rock!” attitude for themselves.

I really recommend Becky’s blog for some great discussion and ideas on how to make your customers experience ROCK!

‘Chelle Parmele
Social Media Marketing Manager
Palo Alto Software

About the Author This is a guest post by an author in the Up and Running community. If you're interested in submitting a guest post, contact the Up and Running Editor. Read more »

RATE THIS ARTICLE 1 Star2 Stars3 Stars4 Stars5 Stars
Loading ... Loading ...

How LivePlan makes your business more successful

LivePlan: Online Business Planning Software

If you're writing a business plan, you're in luck. Online business planning software makes it easier than ever before to put together a business plan for your business.

As you'll see in a moment, LivePlan is more than just business plan software, though. It's a knowledgable guide combined with a professional designer coupled with a financial wizard. It'll help you get over the three most common business hurdles with ease.

Let's take a look at those common hurdles, and see how producing a top-notch business plan sets your business up for success.

Click to continue