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Tips for Tracking Customer Satisfaction

Although metrics are just measurements and they can't give the specific feedback from customers, they visually help the team get a perspective on our level of success in keeping our customers happy. Read more »


Harnessing Fear: Overcoming the emotional challenges of starting a new business

Every business endeavor begins with a unique idea and the passion to turn it into a new product or service.  But even when that idea is fueled by passion, turning a vision into a successful business often brings an entrepreneur face to face with fear – of the unknown, of taking risks, and of being... Read more »


Enter to win the LivePlan $10,000 Boost!

How would a check for $10,000 help your business? Start thinking about it, because the LivePlan $10,000 Boost is officially open for registrations! Open to U.S. residents only, the LivePlan $10,000 Boost is a business plan competition for users of LivePlan, the leading online business planning and tracking software. The best-written LivePlan business plan will... Read more »


Why should anyone follow your business on Twitter?

If you own a business, you probably have heard how you have to “do social media” if you want to get ahead. Create a Facebook page, a Twitter account and start amassing “likes” and followers and somehow the money will start rolling in. But did you ever stop and think, why? Why would somebody want... Read more »


Do you expect face time or quality time from your employees?

Is the amount of time somebody spends at the office indicative of the quality or quantity of the work they produce? Not so long ago, offices were filled with people who were putting in face time, or “working” 18 hours days because that’s what it took to get ahead. But the question is, were they... Read more »


Is business planning pointless?

It’s a common refrain these days, voiced by “experts” and busy entrepreneurs: business plans and business planning are pointless. It’s a seductive argument. The world moves fast, how can you forecast your sales for three years from now when it’s hard to predict what’s going to happen in three weeks? There’s clearly no point in... Read more »


How to Live in Two Worlds and Succeed in Both – Picky Bars Success Story

Three professional athletes. Two of them injured. The third with specific dietary needs. What happens when they combine forces to create a snack for pre-workout fueling and  post-workout recovery? The answer is Picky Bars, allergy sensitive, athlete designed, and “scientifically scrumptious” snack bars. Jesse Thomas, of Springfield, Oregon, was an amateur triathlete. When he decided... Read more »


June Small Business Calendar of Events

June is almost upon us, and there are some exciting networking and learning opportunities for small business owners around the world. Below are some highlights – see the Bplans Small Business Calendar to find out what else is happening in June. The Inc. Leadership Forum – June 6 – 8, Miami, Florida Inc. has created... Read more »


Mobile Dependence and the Business Traveler

If you travel a lot for your business, you probably rely on your mobile devices to stay connected and productive. How do you compare to the stats in the infographic below? Business Traveler’s Mobile Dependence Infographic created by PC Housing Read more »


Free Webinar: Learn to Drive More Sales

National Small Business Week kicked off yesterday with a three-day educational and networking event in Washington, D.C., recognizing the accomplishments and contributions of small businesses across the country. If you couldn’t make it to Washington this year, you can still benefit by joining marketing expert John Jantsch for a free webinar he’s offering in celebration... Read more »