Customer Service

8 Ways to Create Real Customer Loyalty

No matter the size of the business, customer loyalty is incredibly important. Repeat customers spend up to 67 percent more than new customers. Plus, it’s up to ten times more expensive to try to attract new customers than it is to keep the ones already doing business with you. If you’re looking for real ways...

By JT Ripton | Share This

Use the Power of Positivity to Gain the Competitive Advantage

The founding fathers were onto something. The pursuit of happiness matters more than ever, especially in business. To boost the productivity and performance of every employee (even the CEO) from the inside out—and the overall perception of a company by customers—get happy. In “The Happiness Advantage”, author Shawn Achor outlines a decade’s worth of research on...

By Matt Rissell | Share This

6 Ways to Maintain an Impressive Online Reputation

Warren Buffett famously said, “It takes 20 years to build a reputation and five minutes to ruin it.” For this reason and many more, there is often no worse feeling for an entrepreneur than to see the brand he or she spent years building tarnished by a bad review online. But take heart! There are...

By Jeremy Gin | Share This

Do You Have What It Takes to Provide Stand-out Customer Service?

Almost all businesses have a customer-facing aspect to them. Restaurants have waiters and cashiers. Boutiques have shop assistants. Software companies have project managers, sales people, and sometimes whole customer service departments. Even B2B companies need a point-of-contact to provide solutions. Often, these employees will mean the difference between a company that is perceived in a...

By Candice Landau | Share This

How Your Business Can Master Yelp

In the past decade, businesses have had to jump on the digital train to stay on top of new trends, capitalize on new markets, and expand reach. From social media channels to review sites like Yelp, there’s a lot for entrepreneurs to monitor in the instant feedback, smartphone-crazed world we live in. Yelp, for instance,...

By Lisa Furgison | Share This

10 Apps to Save Time on Administrative Tasks

In a business, administrative chores can stack up. It might only take 20 minutes to send an email, or five minutes to answer your business cell, but all of these little tasks can take up a significant amount of time. Before you know it, your day is nearly over and you haven’t done half of the...

By Lisa Furgison | Share This

4 Things Game of Thrones Can Teach You About Business [SPOILER ALERT]

  The hit HBO show “Game of Thrones,” which has fans enthralled over the fight for the Iron Throne, averages 14.2 million viewers per episode, and has been lauded as the network’s most popular show ever. With a cast of 250+ actors, “Game of Thrones” costs about $50-60 million to produce each season, and is now...

By Lisa Furgison | Share This

4 Social Media Mistakes Your Business Should Avoid

When it comes to social media, many entrepreneurs are self-taught. You’ve learned your way around Facebook and Twitter with personal accounts, so you figure you’re good to go when it comes to a business account. Your experience will help, but there are some unspoken rules in the social media world that you might have missed...

By Lisa Furgison | Share This

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