Male customer complaining about his food

What Can I Learn From an Angry Customer?

by Heather Legg

It’s going to happen. If you own a small business, you are inevitably going to have an angry customer. And when it happens, you'd better know what to do. Read more »

Cards in Wallet

The Gamification Behind Loyalty Cards

by Matt Payne

In today’s world there’s a card for everything. We take a look at the gamification behind cards and other methods brands utilize to engage customers. Read more »

Customer service woman on headset gives OK

4 Tips to Go Above and Beyond With Customer Service

by Emily Green

Today's consumers expect great customer service and if they don't find it, they'll spend their money elsewhere. What can you do to go above and beyond to ensure customers not only buy from you, but also recommend your business? Read more »

Unhappy Employee At Fast Food Restaurant

Sometimes The Customer Isn’t Right

by Andrea Vedder

Making customers happy is great for business, and so most managers don't think beyond the basic tenet of customer service that "the customer is always right." Which is great, except for the times when the customer is wrong. Read more »


7 Creative Ways to Engage With Your Customers Online

by Shay Wright

Online marketing has evolved. People don't want sales pitches. Learn some effective ways to actually interact and engage with your customers online. Read more »


Happy people – happy business

by Sean Blanks

As has matured, we have come to understand that people make the business, so we have put into place a set of rules that we abide to in all aspects of our work: “Is it better for our customers? Is it more efficient for us?” Read more »

Introverted Entrepreneur

Why Introverts Get More Sales

by Dave Cannon

Introverts can be extraordinary entrepreneurs. Here are a few personality traits that set them apart from their more outgoing counterparts. One summer while in college I took a sales job to pay the bills. I was painfully shy and terrified of the prospect of meeting new people, but I needed the money and decided to... Read more »

fans customer evalgelists

Slam Dunk Tips for Attracting and Keeping Fans

by Caroline Cummings

Everyone knows the value of word of mouth marketing. It’s a concept as old as dirt, but not something most businesses know how to embrace. The “social web” is a great avenue to allow the people that know and love you (aka, your “Fans”) to promote your business in a fun way. Fans are basically customer evangelists.... Read more »

Amazed Face

Where’s Your Wow?

by Cidnee Stephen

I discovered this little piece of heaven on holidays this year. It’s a place on the Sunshine Coast in Canada, and I fell in love with it so much, I have gone back twice already. Both times that I caught a glimpse of the view, I got goosebumps and my eyes welled up with tears.... Read more »

2025948 Businesswomen Smiling

How To Leverage Satisfied Customers For Growth

by Mike Quill

It’s a competitive market out there.  If you are a small business or an entrepreneur with a new product to offer, you’ll find consumers have many objections before they purchase.  Prospects are going to carefully scrutinize your product against others before they spend their money.  There are direct and indirect substitutes competing for their attention... Read more »