The Small Business Butterfly Effect: 3 Small Ways to Get Found 3

Small Business Butterfly EffectCustomers find businesses in all sorts of ways, and you never know what ad or flier is going to draw them in.

There is a great story that I’ve told many times about how a small bit of marketing led to me moving to Amherst, NY, for an international outreach position at the headquarters of an educational non-profit. I went to go see a documentary. On my way out of the theater, I stopped at an information table that had free movie posters. I thought, “Sweet—free poster!” I didn’t know it at the time, but Center for Inquiry had put on a special event at the opening of the movie and the staff had left a stack of leftover promotional materials. On the bottom was an address label with their logo, address, and website. I was very surprised to see that they had a branch in Grand Rapids, Michigan (where I was living at the time). I had no idea they existed in my area, but thanks to that label, I was suddenly aware of how to find them.

And “find them” is exactly what I did. I went home and browsed the website, emailed to express my interest in volunteering, and mentioned that I was looking for an internship. Through a series of events and interviews, I was brought on as an intern, became president of the local student group at my university, then stayed as a branch volunteer after graduation, and finally applied and was hired for a position at the headquarters. Though I’m back in Michigan now, I still work with CFI, five years later.

All of this was because the assistant director took some time with a few volunteers to print and stick address labels.

What does this mean for your business? Just like sticking a label on some free material, you need to put your information out in as many places as is practical for you. You never know where your email will be forwarded, who will see your business card, what customer will mention your name, and so on. Once a customer has your name, can they find you?

Here are some free and low-cost ways to make sure people can find your business:

1) Social media

Facebook pages show up in searches, and searching for a business or organization through Facebook is something I frequently do. I was looking for a restaurant the other day and wanted to know their hours, address, and what’s on their menu. A quick search revealed they didn’t have a website, but they did have a Facebook page which showed up in the top three entries of my Google search. On the page, they included their location, hours, and menu. Having a website is still important, but this is an example of a free way that you can make your information easy to find for customers.

2) Get listed

Google is still the king of web searches. Love them or hate them, you need to be there. Google Places for Business is a way to get listed in Google for free. Make sure your customers have accurate information for where you’re located and when you’re open, if nothing else. Get more info about that here.

3) Your email signature

I was out visiting local small businesses that I work with at Grand Rapids Opportunities for Women and I had forgotten to jot down the address of one of the startups. I figured I could just use my phone to Google the name of the business and find their website and address. They didn’t have a website. Then I thought I’d search in Facebook and find their Facebook page. They didn’t have a Facebook page. Finally, I logged into my email and sought the address that I was sure would be listed in their email signature. Was it there? No. Luckily, I scrolled through an old email thread with others and found the address.

Are you hiding from people who are trying to find you?

Putting your info in some of these places that may seem small can have a big effect. You never know how people are going to find you, so do everything you can to put your information out there! Ask some customers how they heard of you. Ask your friends to take a minute to search for your business and see if it comes up. Google the name of your business, and search the category of your business with your location. See if you come up for something like “Grand Rapids antiques store.” If you’re not showing up, take these suggestions to heart and start looking into Search Engine Optimization. Don’t be afraid of the term—it just means finding ways to get your business connected to more places and using strategic keywords so that you show up in searches.

You can’t afford to hide from your customers, and you never know what seemingly minor marketing is going to change the future of your business.

About the Author You can follow her on Google+. Read more »

RATE THIS ARTICLE 1 Star2 Stars3 Stars4 Stars5 Stars
Loading ... Loading ...

How LivePlan makes your business more successful

LivePlan: Online Business Planning Software

If you're writing a business plan, you're in luck. Online business planning software makes it easier than ever before to put together a business plan for your business.

As you'll see in a moment, LivePlan is more than just business plan software, though. It's a knowledgable guide combined with a professional designer coupled with a financial wizard. It'll help you get over the three most common business hurdles with ease.

Let's take a look at those common hurdles, and see how producing a top-notch business plan sets your business up for success.

Click to continue
  • http://www.facebook.com/allen.rice.16 Allen Rice

    Thanks for the info, Learned a few things here. Trying to start up a business fixing iPhones, and there’s lots to learn!

  • http://blog.writethat.name/ Brad Patterson @ Kwaga

    Enjoyed this read. Thanks Adrienne.

    I humbly suggest you try out WriteThatname, the service my team’s developed to automatically add all of that valuable info found in the email signatures of your contacts directly into your address book.

    Not being able to find an address or a telephone number is the exactly the kind of situation it helps avoid, and that our clients love mentioning is a thing of the past. Would love to have you on board.

    Cheers,
    Brad

  • http://www.facebook.com/australian.marketsdirectory Australian Markets Directory

    We find that listing in a directory is still an effective way of getting found when searchers use long tail keywords.