I ordered an item June 30th. I paid for one day shipping (granted it was cheap shipping – but that’s not my fault). Amazon shipped the item on July 1st. But somehow mysteriously Amazon can ship out July 1st, promise one day shipping and deliver July 3rd. I am not a PHD in Math — but I am pretty sure that shipment on July 1st with one day shipping should get me delivery by the 2nd. Since when is 1+1=3? Why over promise and under deliver? Or if they need to why not charge me more for one day shipping? I chose to order from Amazon because they could deliver when I needed it. How difficult is it to deliver to a customer what you sold them? I was sold one day shipping. What I am getting is 2 day shipping. To me that is a big difference.

As much as you can as a business owner keep these things in mind. It is EASY to provide good service. Just treat a customer they way you would like to be treated. Under promise. Over deliver. There you see how easy that is?

Sabrina Parsons aka Mommy CEO
Palo Alto Software

AvatarSabrina Parsons

Sabrina has served as CEO of Palo Alto Software since 2007.