Customer Service

13 Creative Customer Support Tactics That Really Work

When it comes to customer support, doing the little things can go a long way. But how do you keep it simple and cast a rippling effect?


What do customers want?

What Do Customers Want?

The best way to know what customers want is to ask them.  Some of the things you hear might surprise you. The main question will be, are you willing to implement the ideas your best customers provide? Let’s explore some of the feedback you may hear: 1. Provide better product selection You’ll need to ask...


A Starter Guide to Project Agreements

Get everything in writing. It’s a mantra I followed often in my former job as a paralegal, and it’s one that’s been essential to my success as a freelance writer and editor. If there’s one big mistake that new entrepreneurs make (apart from not charging enough for their services), it’s failing to get a formal,...


3 Simple Ways to Grow Your Business in 2014

There's no better time than the New Year to commit to small changes in your life or in your business, so here are my three tips for re-focusing your energy and growing your business in 2014.


What Can I Learn From an Angry Customer?

It’s going to happen. If you own a small business, you are inevitably going to have an angry customer. And when it happens, you'd better know what to do.


4 Tips to Go Above and Beyond With Customer Service

Today's consumers expect great customer service and if they don't find it, they'll spend their money elsewhere. What can you do to go above and beyond to ensure customers not only buy from you, but also recommend your business?


5 Things You Should Never Tell a Client

Accounting. Marketing. Finance. Law. Realty. What do each of these sectors have in common? Although they come from all ends of the business world, each of these fields involves working for a client. In business, the client relationship is unique. A client should always be able to trust his service provider, expect top-notch deliverables, and...


7 Steps to Client Relationship Harmony

A strong business is built on relationships. Producing solid work is a given, but it is the people behind the work product, those that manage the process, and the expectations and outcomes that drive the success of a campaign. Keeping a client happy may seem more like the work of a psychologist sometimes, but there...


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