Human Resources

Did You Pay to Invest Your Time in the Right Payroll Provider?

You run a business and wear many different hats, one of which is making sure that those you employ are both productive and satisfied with their jobs. So, imagine the feeling in the pit of your stomach when you come to realize that the payroll provider you hired to make sure all your workers are...


How to Create an Employee Training Plan for Your Restaurant: Part 3

In parts one and two of this three-part series, I covered how to get started with your plan, setting clear goals, training methods, and documentation. Today I’ll discuss revising and evaluating your plan. Being Realistic As discussed previously, you should establish goals for training based on the needs you have identified in the employee through...


How to Create an Employee Training Plan for Your Restaurant: Part 2

In Part 1 of this three-part blog, I talked about where to start with your training plan, and the oft-overlooked step of setting simple goals. Here, I’ll discuss scheduling, common training methods, and documentation. Make a Schedule and Stick to It If you are in the restaurant business, you already know how important it is...


How to Create an Employee Training Plan for Your Restaurant: Part 1

In this 3-part guide I'll go over some of the basics of designing your own employee training plan. This is written for restaurants but contains a lot of information that should be useful to any business.


Employee Accountability: Is It a Lost Cause?

Executives and business owners ask me about employee accountability all the time. They want to know how to make employees accountable. I’d like to give you a resounding yes! Yes, you can improve employee accountability! But unfortunately I can’t tell you that. I don’t believe employee accountability is a lost cause, but so many factors have an impact on the problem...


How to Create Happy, Productive Employees

Is It Wise to Rehire a Former Employee?

As employees come and go, some employers are forced to deal with a sometimes uncomfortable situation down the road: Should they rehire an individual they fired? Well, the million dollar question—of course—is whether or not that individual left your employ voluntarily or involuntarily. If it is the latter, then you definitely have some extra thinking...


New Employee? Make a Positive First Impression!

So you’ve decided to add to your team. Good for you. You’re focused on growing your business. And now that you’ve found the right candidate and sealed the deal so to speak, you may think the hard work is over. Let me assure you, the work has just begun, and it’s important you get it...


Are You Treating Your Long-term Employees Well?

A recent post You Probably Mistreat Your Best Clients, by Tim Berry on his Planning Startup Stories got me thinking about a corollary … Do businesses treat their new hires better than their existing long-term employees? Berry asks: Do your long-term loyal clients get the worst treatment? Do they pay the highest rates? Do you...


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