Operations

Information Overload Group Battles Email Addiction

Does email make us more productive? Has the pendulum swung so far that email has become a productivity drain? Good questions, posted yesterday by Ben Worthen of The Wall Street Journal in Tech Companies Join to Stop Email Addiction: How bad a problem is information pollution? A typical office worker checks email more than 50...

By Tim Berry |

Planning…for Happy Employees

Coming to work 3 years ago for Palo Alto Software was quite a change from my previous post of 10 years in corporate America. One of the many refreshing changes: a family friendly company. It is not unusual to see a tot in the office from time to time, stopping in with mom or dad....

By |

5 Things Entrepreneurs Should Know About Business Partners

An article running on the US News and World Report today quoted our own Tim Berry about partnering with family and friends in their article.   The mom and pop business is the stereotypical image of a small business, and the trust that comes with working with someone you know on a personal level seems...

By Palo Alto Software |

Create a Company Culture to Brag about!

On the Google Operating System blog (yes, I know, I’m a geek) I read a post about employee’s leaving Google and their testimonials on why they left. This particular quote from Mike Tsao, who worked in the Google Gears department, caught my eye. “What makes Google unique is its culture of respect. The tough interview...

By Palo Alto Software |

How to Evade the Email Tsunami

Does your company receive hundreds or even thousands of emails every day? How do you ensure that every correspondent gets a response? The New York Times focused yesterday on the problem of too much email and how to handle it, highlighting a few possible solutions gleaned from both technology leaders of today and from the...

By Noah Parsons |

How Well do You Handle Your Buzz?

This morning our team that handles all of our incoming customer service, sales, and technical support requests started buzzing with activity as soon as they arrived in the office. We had hundreds of emails from customers over the weekend asking for help with everything from upgrading their software to our new version of Business Plan...

By Bailey Koharchick |

A new anti-spam tool

I am very intrigued by the “Hide your email address from spammers” post yesterday by Gina Hughes: The Techie Diva on Yahoo!Tech. She’s talking about how spammers use automated tools to search websites and harvest posted email addresses. “You’re probably familiar with CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) since...

By |

Do Not Reply

I’ve done it, you’ve done it. You’re rushed to get something done or you just don’t look at the return address and hit reply and send on a highly sensitive email. Never really seeing that the email address said “do not reply”  So where does it go? Well, if the company is smart, they’ve configured...

By Palo Alto Software |

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