Operations

How To Orchestrate Effective Meetings

[This is a guest post by Helena Hauk of 5th Gear Consulting. Helen approached us to talk about orchestrating effective meetings and I couldn’t say no to the topic. — Kai] No one likes meetings and if people can avoid them they will. Unfortunately meetings are a necessary and vital part of doing business, especially...


Why It Rocks to Be a Small Business Owner

Ok, there are loads of reasons it's great to be the owner of a small business, but the one I'm liking the most nowadays is...


3 Main Pitfalls of Inexperienced Management

I liked this post listing Top 10 Pitfalls of Inexperienced Management Teams on BNET. I think author Steve Tobak nails several important points. My favorites: 1. Failing to say no to opportunities. The number one pitfall is taking on too much, starting too many projects, spreading resources too thin, and failing to focus on what’s...


Why You Want Photos, and Where to Get Them

I use photos a lot, for business use. I try to have a picture with every blog post I do, because I think it improves the overall result. I  do a lot of presentations, and I like to use nice-looking photos instead of bullet points. I talk, you look at the photo, and think about...


Should You Prune Your Client List in 2011?

What to do better in business for the new year? If – and only if – your professional service business is positioned correctly for it, you might consider pruning your client roster. Some of your clients are easier to deal with, some are more reliable, and some are less so. If you aren’t close to...


Good Managers Want Bad News

I posted The Proper Care and Feeding of People Who Cry Wolf on Planning Startups Stories a while ago, in praise of the metaphorical boy who cried wolf in a business: Crying wolf means sounding false alarms. Saying something isn’t working. The messaging is wrong, production is faulty, customers are getting the wrong idea, the...


Hurricanes, explosions, disasters, oh my!

We’ve written before about disaster recovery plans, and whether disaster recovery is even possible when your data is in the cloud. You might think we’d be safe from real disasters here in the Pacific Northwest; the reports we’re seeing today about impending hurricanes and oil rig explosions are all happening far away. But a little...


With Email Center Pro, Efficiency is in the Cards

Over 100 incoming emails a day. Four customer service representatives. One inbox and one workstation set up to receive all the messages. How does a company with that set up and that volume of email make sure that every customer gets responded to quickly? And that everyone is clear who ‘owns’ each conversation, from the...


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