For the best customer service: TWEET! — Sabrina Parsons posts about a recent experience using Twitter to get better customer service.

The Big Idea behind every “Young Gun” — An inspiring post by author and guest blogger Robert Tuchman, about finding your niche and excelling in it.

Gee, You Had to Pay $2, Once, to Get News? — Tim Berry writes about the reluctance of some iPhone users to pay a one-time fee for content that includes advertising.

The Impression of Specialization — Having the right email addresses can make a difference in how you are perceived by the people who want to contact you.

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