Customer Service

How to Successfully Engage With Your Customers Online

Diving into online communication can be both a challenge and a benefit. Here are 7 strategies to help you make the most of it.


What Is Digital Customer Experience and 5 Steps to Improve It

Delivering a great digital customer experience can distinguish your business from others. Read on to learn how to improve it.


Why Customer Relationships Are the Key to a Successful Restaurant

With take out and online delivery, meaningful customer relationships can take a backseat. Here are five ways to upgrade your customer service.


Customer Service: A Sense of Mission

How do you prevent customer service burnout? Remember why you started a business in the first place. Here's how one business uses their mission as motivation.


How Should You Handle Unhappy Customers?

The old adage says “you can’t please everyone.” However, when it comes to customer complaints, this is often one time you should try to set things right.


8 Ways to Create Real Customer Loyalty

No matter the size of the business, customer loyalty is incredibly important. Repeat customers spend up to 67 percent more than new customers. Plus, it’s up to ten times more expensive to try to attract new customers than it is to keep the ones already doing business with you. If you’re looking for real ways...


Use the Power of Positivity to Gain the Competitive Advantage

The founding fathers were onto something. The pursuit of happiness matters more than ever, especially in business. To boost the productivity and performance of every employee (even the CEO) from the inside out—and the overall perception of a company by customers—get happy. In “The Happiness Advantage”, author Shawn Achor outlines a decade’s worth of research on...


6 Ways to Maintain an Impressive Online Reputation

Warren Buffett famously said, “It takes 20 years to build a reputation and five minutes to ruin it.” For this reason and many more, there is often no worse feeling for an entrepreneur than to see the brand he or she spent years building tarnished by a bad review online. But take heart! There are...


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