Sales and Marketing

One Big Small Business Mistake: Not Giving Employees Business Cards

I once worked for someone who wouldn’t print business cards for employees, not even on a case-by-case basis. The reason—I was told—was that no one did it anymore. Everyone used LinkedIn. The thing is, this employer still had their own business card and still regularly handed it out when meeting potential clients. Clearly, they didn’t...


How to Manage Your Business’s Online Reputation

“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well”—Jeff Bezos The importance of online reputation management cannot be understated. Thanks to sites such as TripAdvisor, it’s easier than ever for customers to post their comments and criticism online. And, as many businesses...


Help! My Business Needs a Marketing Plan and I Don’t Know Where to Start

Congratulations! You are among a select number of small business owners and executives who recognize the need for a marketing plan. As a marketing strategist, I recommend a marketing plan to all of my clients. More often than not, business owners feel they can just “wing it.” That, my friend, is a recipe for disaster....


What Apple Can Teach You about Marketing

Few iPhone users would identify “hedonism” (or the pursuit of pleasure) as a core value in their lives, but when you look at the sentiments behind Apple’s marketing strategy for the past 30 years, you might not be so quick to disagree. This extremely human core value is a key factor in Apple’s success today, despite...


Good Marketing Undone

I wrote this article a few years ago, before I took over the customer service team for Palo Alto Software. My perspective at the time was as a consumer. Looking back on it now, as the manager of my team, the glaring miss in this company’s story was the lack of training for their staff....


Product Packaging: The Most Overlooked Detail

Advertising budget: check. Marketing budget: check. Product development budget: check. Product packaging? Uh, check back later. If you’re like most small businesses, product packaging is often a last minute detail for you, or at least not at the top of your priority list. But there’s a reason the saying, “Don’t judge a book by its...


I Went on Vacation and Increased Our Facebook Traffic by 300%. Here’s How:

I’m not going to be shy with my opinion on this topic: you need to take more time off of work. I took a week off in August and was able to increase our Facebook referral traffic by over 300%—all while being completely unplugged from work. I want to show you how, but first, let’s take a...


Building Your Business Website Yourself? Get Some Expert Tips First!

A good website is crucial in today’s business world. If you’re starting a new business, you might not have the cash to drop on a website designer, or your existing business website might be in need of a redesign. That’s okay. You can go online and find a number of template-based websites for an affordable price....


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